SHIPPING RATES

We offer a flat rate shipping fee of $9.95 on all orders. Orders of $150 or more qualify for free shipping, automatically applied at checkout.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or federal holidays begin processing the next business day. During periods of elevated order volume, processing times may be slightly extended.

DOMESTIC SHIPPING

Haven Labs LLC ships within the United States only. We do not ship to PO Boxes. Standard delivery typically takes 3–5 business days after dispatch. We ship from Fort Worth, Texas on weekdays only. Transit times are estimates and are not guaranteed once a package has been handed to the carrier.

INTERNATIONAL SHIPPING

We do not currently ship outside of the United States. International shipping may be available in the future.

TRACKING

Once your order ships, tracking details will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking to update after dispatch.

LOST OR STOLEN PACKAGES

Once a shipment is marked as delivered by the carrier, Haven Labs LLC is not responsible for lost or stolen packages. If your package is delayed, lost in transit, or arrives damaged, contact us at support@havenlabs.io within 48 hours of the expected delivery date and we will review the issue on a case by case basis.

INCORRECT ADDRESS

Customers are responsible for providing accurate shipping information at checkout. Haven Labs LLC is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete addresses. If you notice an error after placing your order contact us immediately at support@havenlabs.io and we will do our best to correct it before dispatch. Packages returned due to incorrect addresses or failed delivery attempts may be subject to reshipping fees.

TEMPERATURE & STORAGE

Some research compounds may be sensitive to temperature fluctuations during transit. Minor exposure to normal shipping conditions does not necessarily indicate product degradation. Upon delivery, store all products according to the recommended storage guidelines provided on each product page.

Questions about your shipment? Contact us at support@havenlabs.io