ALL SALES FINAL

Due to the nature of our products, all sales are final. We do not accept returns or exchanges. Once an order has been placed and payment confirmed, it cannot be cancelled or refunded.

DAMAGED OR INCORRECT ORDERS

We stand behind every product we carry. If your order arrives damaged, defective, or incorrect, please contact us at support@havenlabs.io within 48 hours of delivery with your order number and a description of the issue. We will review each case and work to make it right.

PRODUCT INTEGRITY

Haven Labs LLC is not responsible for product degradation resulting from improper storage or handling after delivery. Please follow all storage guidelines provided on each product page upon receipt of your order.

LOST OR STOLEN PACKAGES

Once a shipment has been marked as delivered by the carrier, Haven Labs LLC is not responsible for lost or stolen packages. Please refer to our Shipping Policy for more information.

CHARGEBACKS

By placing an order with Haven Labs LLC you agree to contact us directly to resolve any issues before initiating a chargeback with your financial institution. Fraudulent chargebacks will be disputed and may result in being permanently banned from purchasing through Haven Labs LLC.

Questions about an order? Contact us at support@havenlabs.io