OVERVIEW

Haven Labs LLC (“Haven,” “we,” “us,” or “our”) operates havenlabs.io and all related services. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By accessing or using our site, you acknowledge that you have read and understood this policy. In any conflict between this policy and our Terms of Service, this Privacy Policy governs with respect to personal information.

INFORMATION WE COLLECT

We collect information you provide directly, including your name, email address, billing and shipping address, phone number, and payment details when you place an order or create an account. Payment information is processed securely through our payment processor and is never stored on our servers.

We also collect information automatically when you use our site, including IP address, browser type, device information, pages visited, and how you interact with our content. This is collected through cookies and similar tracking technologies.

We may also receive information about you from third-party services such as advertising platforms, analytics providers, and payment processors.

HOW WE USE YOUR INFORMATION

We use your personal information to process and fulfill orders, send order confirmations and shipping updates, and manage your account. We use contact information to respond to inquiries and provide customer support.

With your consent, we may send marketing communications about new products, promotions, and updates. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

We may use your data to serve targeted advertisements on third-party platforms, analyze site performance, detect fraud, and comply with legal obligations.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with trusted third-party service providers who assist in operating our business — including payment processors, shipping carriers, email marketing platforms, CRM providers, and analytics services. These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.

We may also share information with advertising partners to deliver relevant ads based on your interactions with our site. You may opt out of targeted advertising through your browser settings or applicable opt-out tools. We may disclose information if required by law or to protect the rights, safety, or property of Haven Labs LLC or others.

COOKIES & TRACKING

We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, analyze traffic, and support advertising. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

DATA SECURITY & RETENTION

We implement appropriate technical and organizational safeguards to protect your personal information. All transactions are encrypted via SSL. While we take security seriously, no system is completely impenetrable and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to access, correct, delete, or port your personal information. You may also have the right to opt out of the sale or sharing of your data for targeted advertising purposes. To exercise any of these rights, contact us at support@havenlabs.io. We will not discriminate against you for exercising your privacy rights.

To opt out of marketing emails, use the unsubscribe link in any communication or contact us directly.

CHILDREN’S PRIVACY

Our site is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Haven Labs LLC

Email: support@havenlabs.io

Texas, United States